Last updated: May 06, 2026

Thank you for shopping at https://optimalsleepairwayhealth.com.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on Refunds and Returns. The following terms are applicable for any products that You purchased with Us.

Please note that OSAH products are practitioner-only. Where products are purchased through an Authorised Distributor (such as Ariya Health), the distributor’s refund and returns terms may apply to those transactions in place of this policy, consistent with Section 3 of Our Terms and Conditions.

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to Optimal Sleep Airway Health (OSAH),3/24 South Pine Road, Alderley QLD , 4051 Australia.

Authorised Distributor means Ariya Health, or any other distributor approved in writing by OSAH to supply Products to approved account holders.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to https://optimalsleepairwayhealth.com, accessible from https://optimalsleepairwayhealth.com/

You means the approved practitioner, clinic, business or other account holder accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Distributor Purchases

Where Products are purchased through an Authorised Distributor, the distributor’s ordering, payment, delivery and refund terms may apply in place of this Policy in relation to those operational matters.

To the extent of any inconsistency between this Policy and the distributor’s operational terms, the distributor’s terms apply to ordering, payment, freight, dispatch and refunds. This Policy continues to apply to all matters not governed by the distributor’s terms unless otherwise agreed in writing.

If you are unsure whether your purchase was made directly with OSAH or through an Authorised Distributor, please contact us at contact@optimalsleepairwayhealth.com.

3. Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• Email: contact@optimalsleepairwayhealth.com
• Visiting our contact page: https://optimalsleepairwayhealth.com/contact-us/

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

4. Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging
• The Goods were not used or damaged
• You have the receipt or proof of purchase

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalised.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law, including the Australian Consumer Law.

5. Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Optimal Sleep Airway Health
3/24 South Pine Road, Alderley QLD , 4051 Australia

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

6. Australian Consumer Law

Nothing in this Policy excludes, restricts or modifies any consumer guarantee, right or remedy which You may have under the Australian Consumer Law or any other applicable law which cannot lawfully be excluded.

Where the Australian Consumer Law applies, Our liability in respect of Products is limited, at Our option, to replacement of the Products, supply of equivalent goods, or payment of the cost of replacing the Products or acquiring equivalent goods.

7. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: contact@optimalsleepairwayhealth.com
• By visiting this page on our website: https://optimalsleepairwayhealth.com/contact-us/
• By phone: (07) 3371 0222
• By post: 3/24 South Pine Road, Alderley QLD , 4051 Australia

 

This policy should be read in conjunction with the OSAH Terms and Conditions.